Refund Policy

Last updated: August 29, 2026

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.

Returns

Item(s) purchased from our store must be returned in new, unopened, and unused condition in order to receive a refund. Items must be returned within 30 days of delivery with a copy of the original invoice.

The original purchase price, less shipping, will be credited to the original form of payment. The customer is responsible for the shipping costs incurred when sending the items back. All returns should be shipped via insured traceable mail in a secure package.

How Do I Return an Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

• Only items purchased directly from our store will be accepted.
• Returned items must be in original packaging, including any accessories, manuals, and documentation.
• Returned items must be unused, in the same condition that we sent them, and in their original packaging.
• Products that have been personalized cannot be refunded or exchanged.
• Returns made without receipt may be refused.

What If the Item I Received Is Defective, Incorrect, or Damaged?

Did you receive a faulty unit, or the wrong product? Simply contact our customer support team to start the return process. Please include the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How Long Is the Returns Process?

Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7–10 business days of receipt of the returned item or cancellation request.

How Do I Change or Cancel My Order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.